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Journal Articles

Examining social customer relationship management among Irish hotels

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Sarah Diffley, Patrick McCole, Elena Carvajal-Trujillo
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2018) 30 (2): 1072–1091.
https://doi.org/10.1108/IJCHM-08-2016-0415
Published: 12 February 2018
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Journal Articles

Dealing with complaints in services

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Patrick McCole
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2004) 16 (6): 345–354.
https://doi.org/10.1108/09596110410550789
Published: 01 October 2004
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Journal Articles

The role of trust for electronic commerce in services

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Patrick McCole
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2002) 14 (2): 81–87.
https://doi.org/10.1108/09596110210419264
Published: 01 April 2002
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Journal Articles

The role of electronic commerce in creating virtual tourism destination marketing organisations

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Adrian Palmer, Patrick McCole
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2000) 12 (3): 198–204.
https://doi.org/10.1108/09596110010320760
Published: 01 June 2000
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