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Customer complaints trigger employees’ unethical behaviors: the roles of insomnia and moral disengagement

Qingrui Meng, Ping Yin, Jialin Liu, Wen Wu

International Journal of Contemporary Hospitality Management (2026) 38 (4): 1396–1415.

https://doi.org/10.1108/IJCHM-04-2025-0496

Published: 13 March 2026

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Includes: Supplementary data