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Journal Articles

“Touch over tech”: a longitudinal examination of human touch along a travel journey

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Sut Ieng Lei, Lawrence Hoc Nang Fong, Shun Ye
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2024) 36 (3): 927–945.
https://doi.org/10.1108/IJCHM-11-2022-1372
Published: 07 June 2023
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Journal Articles

Modeling tourists’ preference between hotels and peer-to-peer (P2P) sharing accommodation: a pre- and post-COVID-19 comparison

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Shun Ye, Sut Ieng Lei, Xiaoyou Zhao, Lin Zhu, Rob Law
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2023) 35 (4): 1423–1447.
https://doi.org/10.1108/IJCHM-12-2021-1556
Published: 13 October 2022
View article titled, Modeling tourists’ preference between hotels and peer-to-peer (P2P) sharing accommodation: a pre- and post-COVID-19 comparison
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Journal Articles

A comparison between chatbot and human service: customer perception and reuse intention

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Sut Ieng Lei, Haili Shen, Shun Ye
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2021) 33 (11): 3977–3995.
https://doi.org/10.1108/IJCHM-12-2020-1399
Published: 17 August 2021
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Journal Articles

Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter?

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Jialin Snow Wu, Shun Ye, Chen Jerry Zheng, Rob Law
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2021) 33 (10): 3514–3534.
https://doi.org/10.1108/IJCHM-11-2020-1348
Published: 05 August 2021
View article titled, Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter?
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Journal Articles

Determinants of small accommodation business size: Evidence from Zhejiang province of China

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Shun Ye, Honggen Xiao, Tianyu Ying, Lingqiang Zhou
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2019) 31 (4): 1626–1646.
https://doi.org/10.1108/IJCHM-04-2018-0290
Published: 10 April 2019
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