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Xinyuan (Roy) Zhao
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Journal Articles
Overqualification in the socialization context: how being relatively qualified leads to leadership emergence
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (3): 681–699.
Published: 29 November 2024
Journal Articles
The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (12): 4011–4030.
Published: 03 April 2024
Journal Articles
Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance
Available to PurchaseXinyuan (Roy) Zhao, Jiale Wang, Anna Mattila, Aliana Man Wai Leong, Zhenzhen Cui, Zaoning Sun, Chunjiang Yang, Yashuo Chen
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4428–4450.
Published: 21 April 2023
Includes: Supplementary data
Journal Articles
A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction
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International Journal of Contemporary Hospitality Management (2020) 32 (12): 3767–3786.
Published: 12 November 2020
Journal Articles
Transformational leadership, proactive personality and service performance: The mediating role of organizational embeddedness
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International Journal of Contemporary Hospitality Management (2020) 32 (1): 267–287.
Published: 09 December 2019
Journal Articles
The power of e-commerce: Does e-commerce enhance the impact of loyalty programs on hotel operating performance?
Available to PurchaseNan Hua, Stephen Hight, Wei Wei, Ahmet Bulent Ozturk, Xinyuan (Roy) Zhao, Khaldoon Nusair, Agnes DeFranco
International Journal of Contemporary Hospitality Management (2019) 31 (4): 1906–1923.
Published: 11 April 2019
Journal Articles
Work-family studies in the tourism and hospitality contexts
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International Journal of Contemporary Hospitality Management (2016) 28 (11): 2422–2445.
Published: 14 November 2016
Journal Articles
Why do you feel stressed in a “smile factory”?: Hospitality job characteristics influence work–family conflict and job stress
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International Journal of Contemporary Hospitality Management (2016) 28 (2): 305–326.
Published: 08 February 2016
Journal Articles
The influence of online reviews to online hotel booking intentions
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International Journal of Contemporary Hospitality Management (2015) 27 (6): 1343–1364.
Published: 10 August 2015
Journal Articles
International Journal of Contemporary Hospitality Management (2014) 26 (6)
Published: 05 August 2014
