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Overqualification in the socialization context: how being relatively qualified leads to leadership emergence

Jingyi Bai, Xinyuan (Roy) Zhao, Tzung-Cheng Huan, Aliana Man Wai Leong

International Journal of Contemporary Hospitality Management (2025) 37 (3): 681–699.

https://doi.org/10.1108/IJCHM-03-2024-0367

Published: 29 November 2024

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Journal Articles

The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors

Xinyuan (Roy) Zhao, Fujin Wang, Anna S. Mattila, Aliana Man Wai Leong, Zhenzhen Cui, Huan Yang

International Journal of Contemporary Hospitality Management (2024) 36 (12): 4011–4030.

https://doi.org/10.1108/IJCHM-07-2023-0942

Published: 03 April 2024

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Journal Articles

Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance

Xinyuan (Roy) Zhao, Jiale Wang, Anna Mattila, Aliana Man Wai Leong, Zhenzhen Cui, Zaoning Sun, Chunjiang Yang, Yashuo Chen

International Journal of Contemporary Hospitality Management (2023) 35 (12): 4428–4450.

https://doi.org/10.1108/IJCHM-08-2022-1028

Published: 21 April 2023

View article titled, Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance

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Includes: Supplementary data

Journal Articles

A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction

Xinyuan (Roy) Zhao, Jiale Wang, Rob Law, Xinping Fan

International Journal of Contemporary Hospitality Management (2020) 32 (12): 3767–3786.

https://doi.org/10.1108/IJCHM-05-2020-0371

Published: 12 November 2020

View article titled, A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction

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Journal Articles

Transformational leadership, proactive personality and service performance: The mediating role of organizational embeddedness

Chunjiang Yang, Yashuo Chen, Xinyuan (Roy) Zhao, Nan Hua

International Journal of Contemporary Hospitality Management (2020) 32 (1): 267–287.

https://doi.org/10.1108/IJCHM-03-2019-0244

Published: 09 December 2019

View article titled, Transformational leadership, proactive personality and service performance: The mediating role of organizational embeddedness

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Journal Articles

The power of e-commerce: Does e-commerce enhance the impact of loyalty programs on hotel operating performance?

Nan Hua, Stephen Hight, Wei Wei, Ahmet Bulent Ozturk, Xinyuan (Roy) Zhao, Khaldoon Nusair, Agnes DeFranco

International Journal of Contemporary Hospitality Management (2019) 31 (4): 1906–1923.

https://doi.org/10.1108/IJCHM-02-2018-0168

Published: 11 April 2019

View article titled, The power of e-commerce: Does e-commerce enhance the impact of loyalty programs on hotel operating performance?

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Journal Articles

Work-family studies in the tourism and hospitality contexts

Xinyuan (Roy) Zhao

International Journal of Contemporary Hospitality Management (2016) 28 (11): 2422–2445.

https://doi.org/10.1108/IJCHM-02-2015-0067

Published: 14 November 2016

View article titled, Work-family studies in the tourism and hospitality contexts

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Journal Articles

Why do you feel stressed in a “smile factory”?: Hospitality job characteristics influence work–family conflict and job stress

Xinyuan (Roy) Zhao, Richard Ghiselli

International Journal of Contemporary Hospitality Management (2016) 28 (2): 305–326.

https://doi.org/10.1108/IJCHM-08-2014-0385

Published: 08 February 2016

View article titled, Why do you feel stressed in a “smile factory”?: Hospitality job characteristics influence work–family conflict and job stress

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Journal Articles

The influence of online reviews to online hotel booking intentions

Xinyuan (Roy) Zhao, Liang Wang, Xiao Guo, Rob Law

International Journal of Contemporary Hospitality Management (2015) 27 (6): 1343–1364.

https://doi.org/10.1108/IJCHM-12-2013-0542

Published: 10 August 2015

View article titled, The influence of online reviews to online hotel booking intentions

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Journal Articles

Ethical and sustainable practices in the hospitality and tourism industry in China

Jingyan Liu, Lishan Xie, Xinyuan (Roy) Zhao

International Journal of Contemporary Hospitality Management (2014) 26 (6)

https://doi.org/10.1108/IJCHM-06-2014-0271

Published: 05 August 2014

View article titled, Ethical and sustainable practices in the hospitality and tourism industry in China

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Overqualification in the socialization context: how being relatively qualified leads to leadership emergence

The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors

Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance

A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction

Transformational leadership, proactive personality and service performance: The mediating role of organizational embeddedness

The power of e-commerce: Does e-commerce enhance the impact of loyalty programs on hotel operating performance?

Work-family studies in the tourism and hospitality contexts

Why do you feel stressed in a “smile factory”?: Hospitality job characteristics influence work–family conflict and job stress

The influence of online reviews to online hotel booking intentions

Ethical and sustainable practices in the hospitality and tourism industry in China

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