...Bingna Lin; Saerom Wang; Xiaoxiao Fu; Xiaoli Yi Purpose This paper aims to explore the relationships among local food consumption experience, cultural competence, eudaimonia, and behavioral intention. Building upon acculturation theory, need hierarchy theory and self-determination theory...

... failure occurs and who witnesses it, with a specific focus on Chinese consumers who have varying levels of acculturation. A 4 × 2 × 2 between-subject factorial design was used, where social presence and the location of the service failure were manipulated and acculturation was measured. Data were...

...Marcia Taylor; Dori Finley Purpose Managers of US resorts are using H2B and J‐1 guest workers to fill seasonal labor needs. Acculturation and assimilation of international workers has a major impact on service and customer satisfaction in resorts. The purpose of this paper is to identify...