... 17 04 2025 10 05 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Service failure Service recovery Justice theory Airline industry Informational justice Service failures are inevitable in industries with frequent...

... to systematically identify and prioritise organisational attractiveness (OA) components, focusing on the extreme context of the airline industry. Design/methodology/approach Treating OA as a multi-criteria decision-making (MCDM) situation, this study uses the Fuzzy Delphi Method to validate key OA factors...

... commitment Quondam commitment Airline industry Flight attendants Pilots Employee retention First, specific knowledge about the complexity of the multiple psychological bonds of one and the same individual to different targets was, and still is, lacking. This gap was recognized in 2018...

... 16 09 2017 25 01 2018 03 04 2018 07 07 2018 15 09 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Service quality Content analysis Airline industry Value for money Web reviews The provision of superior...

... for the airline industry in relation to firm performance using the industry-specific Materiality Map developed by the Sustainability Accounting Standards Board. Further, this study incorporates two additional moderators (airline type and economic conditions) to enhance the understanding of the proposed...