...Ya-Yuan Chang; Ching-Chan Cheng The REP-SERV scale was constructed through internet big data analytics and qualitative and quantitative research procedures. A total of 16 key service factors for restaurant epidemic prevention were extracted through internet big data analytics. The REP...

...Minwoo Lee; Wooseok Kwon; Ki-Joon Back Purpose Big data analytics allows researchers and industry practitioners to extract hidden patterns or discover new information and knowledge from big data. Although artificial intelligence (AI) is one of the emerging big data analytics techniques...

...Marcello Mariani; Matteo Borghi Purpose Based on more than 2.7 million online reviews (ORs) collected with big data analytical techniques from Booking.com and TripAdvisor.com, this paper aims to explore if and to what extent environmental discourse embedded in ORs has an impact on electronic word...

... and analyzed through business intelligence and big data analytics techniques including data mining, text analytics, sentiment analysis and regression analysis. The current study identifies the relationship between affective evaluations (i.e. positive affect and negative affect) and customer satisfaction...