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Keywords: Booking intention
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Journal Articles
International Journal of Contemporary Hospitality Management 1–26.
Published: 08 September 2026
... Türkiye (n = 154), India (n = 188), and United States through Prolific (n = 211). Findings PSMA positively influences electronic word-of-mouth and booking intentions, both directly and indirectly via consumer experience. These effects are stronger among consumers...
Includes: Supplementary data
Journal Articles
International Journal of Contemporary Hospitality Management (2018) 30 (3): 1788–1807.
Published: 19 March 2018
...Ksenia Kirillova; Janelle Chan Purpose This paper aims to investigate the effect of hotel aesthetics as represented in online spaces (e.g. online travel agency website) in prospective guests’ evaluation of expected service quality and booking intentions, as well as the interplay between aesthetic...
