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Keywords: Business intelligence
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Journal Articles
Integrating the reviewers’ and readers’ perceptions of negative online reviews for customer decision-making: a mixed-method approach
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4191–4216.
Published: 21 March 2023
... platforms: integrated websites and social networking sites (SNS) to emphasize the role of platform types on customers’ purchase decisions. Design/methodology/approach This research adopts a mixed-method approach of business intelligence approach and quasi-experimental design. Study 1 performed text...
Journal Articles
Assessing brand performance consistency from consumer-generated media: the US hotel industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (6): 2056–2083.
Published: 22 November 2022
... intelligence, data visualization analytics and statistical analyses. First, the data collection and pre-processing of consumer-generated media (CGM) (i.e. TripAdvisor online reviews) were performed using business intelligence for further analyses. Using data visualization analytics (i.e. box-and-whisker plot...
Journal Articles
The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics
Available to Purchase
International Journal of Contemporary Hospitality Management (2021) 33 (9): 2970–3002.
Published: 09 April 2021
... the destination business intelligence unit (DBIU) as a platform able to create sustained destination business intelligence under the guise of BDA, useful to support destination managers to achieve the tourism destination’s economic objectives. Design/methodology/approach In this work, the authors leverage...
Journal Articles
Multisensory experience for enhancing hotel guest experience: Empirical evidence from big data analytics
Available to Purchase
International Journal of Contemporary Hospitality Management (2019) 31 (11): 4313–4337.
Published: 31 July 2019
... aims to investigate the effect of customers’ multisensory service experience on customer satisfaction with cognitive effort and affective evaluations using big data and business intelligence techniques. Online customer reviews for all New York City hotels were collected from Tripadvisor.com...
Journal Articles
Business intelligence and big data in hospitality and tourism: a systematic literature review
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (12): 3514–3554.
Published: 31 October 2018
... framework that helps to identify critical business problems and links the domains of business intelligence and big data to tourism and hospitality management and development is missing. Moreover, epistemological dilemmas and consequences for theory development of big data-driven knowledge are still a terra...
