Keywords: Casual dining restaurants
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Journal Articles

Antecedents and outcomes of relationship quality in casual dining restaurants: The mediating effects of relationship quality and moderating roles of gender

Girish Prayag, Sameer Hosany, Babak Taheri, Erdogan Haktan Ekiz
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2019) 31 (2): 575–593.
https://doi.org/10.1108/IJCHM-10-2017-0706
Published: 15 February 2019
... were collected from a convenience sample of 300 respondents as they exited well-known casual dining restaurants in Kuala Lumpur (KL), Malaysia. Findings With the exception of physical environment, food quality, customer orientation, communication, relationship benefits and price fairness were...
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Journal Articles

Transformational leadership and restaurant employees customer-oriented behaviours: The mediating role of organizational social capital and work engagement

Ahmed Mohammed Sayed Mostafa
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2019) 31 (3): 1166–1182.
https://doi.org/10.1108/IJCHM-02-2018-0123
Published: 12 February 2019
.... Transformational leadership Customer-oriented behaviours Organizational social capital Work engagement Casual dining restaurants 08 02 2018 15 05 2018 18 08 2018 04 10 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only...
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Journal Articles

Social evaluations of restaurant managers: The effects on frontline employees’ job attitudes and turnover intentions

Diego Bufquin, Robin DiPietro, Marissa Orlowski, Charles Partlow
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2018) 30 (3): 1827–1844.
https://doi.org/10.1108/IJCHM-11-2016-0617
Published: 19 March 2018
... related to the influence of social perceptions that casual dining restaurant employees may adopt regarding their restaurant managers. Design/methodology/approach The data came from 781 employees of a large US-based casual dining restaurant franchise group that owned 43 restaurants. Exploratory...
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