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1-7 of 7
Keywords: Cluster analysis
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Journal Articles
The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China
Available to Purchase
International Journal of Contemporary Hospitality Management (2022) 34 (1): 382–406.
Published: 18 November 2021
... in the epidemic era. COVID-19 Hotel reviews Text mining Word2vec Cluster analysis Topic model The global tourism industry has been significantly affected by the COVID-19 epidemic. As we all know, COVID-19 is an infectious disease caused by the severe acute respiratory syndrome coronavirus 2...
Journal Articles
International Journal of Contemporary Hospitality Management (2019) 31 (8): 3173–3191.
Published: 23 July 2019
... categorized into distinct segments using a hierarchical Bayesian analysis and a cluster analysis. Findings Results show that flexible working hours and the ability to balance professional and private aspirations are the most important job attributes for employees. Overall, the evaluative repertoires...
Journal Articles
Learning from press releases: implications for hospitality innovation
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (1): 95–113.
Published: 08 January 2018
... of an innovation. Findings Cluster analysis identified four lodging innovation types: property and location, marketing, strategic development and guest experiences. These types corresponded closely with the innovation classification suggested by the Oslo Manual. The event study found that the typology...
Journal Articles
Spa market segmentation according to customer preference
Available to Purchase
International Journal of Contemporary Hospitality Management (2016) 28 (2): 418–434.
Published: 08 February 2016
... and industry professionals have not devised a structured method by which to manage spa customers. Design/methodology/approach – A survey was conducted using a face-to-face survey with visitors to Hong Kong who had visited a spa. By applying conjoint and cluster analysis, customers could be categorized...
Journal Articles
Dynamics of internationalisation of the hotel industry: the case of Spain
Available to Purchase
International Journal of Contemporary Hospitality Management (2015) 27 (5): 1024–1047.
Published: 13 July 2015
... of internationalisation between 2000 and 2010 is used as a proxy variable with the aim of mapping the development of international strategies. Design/methodology/approach – A longitudinal dataset measuring the internationalisation of Spanish hotel chains is used. Cluster analysis identifies the different behaviour...
Journal Articles
The Holy Grail: Environmental management, competitive advantage and business performance in the Spanish hotel industry
Available to PurchaseJorge Pereira-Moliner, Xavier Font, Juan José Tarí, Jose F. Molina-Azorin, Maria D. Lopez-Gamero, Eva M. Pertusa-Ortega
International Journal of Contemporary Hospitality Management (2015) 27 (5): 714–738.
Published: 13 July 2015
... between environmental proactivity and business performance. Design/methodology/approach – The population consists of all three- to five-star hotels in Spain. A sample of 350 hotels was classified according to environmental proactivity and performance levels, employing a two-step cluster analysis...
Journal Articles
Restaurant location in Hamilton, New Zealand: clustering patterns from 1996 to 2008
Available to Purchase
International Journal of Contemporary Hospitality Management (2012) 24 (3): 430–450.
Published: 13 April 2012
... Emerald Group Publishing Limited 2012 Restaurant location Spatial patterns GIS Retailing theory New Zealand Geographic information systems Retailing Cluster analysis The traditional adage in marketing that location is one of the most important and long‐term strategic decision...
