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Keywords: Cognitive dissonance theory
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (8): 2448–2470.
Published: 10 July 2026
... amid the ubiquitous implementation of GFT . GFT experience evaluations positively influenced customer satisfaction, which in turn drove behavioral intentions, with no significant pre- to post-pandemic differences in these relationships. Originality/value Extending cognitive dissonance theory...
Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (3): 951–972.
Published: 06 October 2022
... Cox proportional hazard model Online reputation Cognitive dissonance theory Micro, small and medium-sized firms (MSMEs) are of great significance to national economies while they typically experience higher failure risks because of their small size (Liu et al., 2013). Most hotels...
Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (8): 2721–2740.
Published: 22 June 2021
... resilience in the hospitality context. Openness Resistance to change Employee resilience Technology turbulence Cognitive dissonance theory Crisis leader efficacy Dagnachew L. Senbetocan be contacted at: dsenbeto@ouhk.edu.hk 04 11 2020 01 02 2021 23 04 2021 02 05 2021...
