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Keywords: Comprehensive performance measurement systems
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (13): 1–27.
Published: 21 January 2026
... organizations’ and researchers’ tendency to work in silos, highlighting the need for a more integrated approach to performance measurement. Design/methodology/approach This paper adopts a comprehensive performance measurement system ( CPMS ) framework. Under this model, service delivery and staff commitment...
