... into the mechanism and boundary condition from a relational and resource perspective. Leader humility Proactive customer service performance Relational energy Person–supervisor fit Conservation of resources theory 22 03 2022 19 06 2022 06 09 2022 23 09 2022 © Emerald...

..., identification, screening and eligibility. In the scoping stage, we formulated research questions and determined the breadth of the review. Our two main research questions are as follows: Emotions Hospitality employees Conservation of resources theory Emotional labor theory Social exchange theory...

...), “ The influence of culture, community, and the nested-self in the stress process: advancing conservation of resources theory ”, Applied Psychology , Vol. 50 No. 3 , pp. 337 - 370 . Hobfoll , S.E. and Shirom , A. (2001), “ Conservation of resources theory: applications to stress and management...

... as an effective strategy by examining its moderating effects. Moderating effect Attachment Service sabotage Conservation of resources theory Dysfunctional customer In the hospitality industry, service sabotage behavior might be a more popular phenomenon than thought (Harris and Ogbonna, 2002...

... On the basis of conservation of resources theory, the purpose of this paper is to propose a framework linking an organizational factor, organizational error tolerance, with employees’ psychological well-being through gains of psychological resources: perceived organizational support (POS) and organization...