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Journal Articles

Social support and relational energy: a new pathway to gen Z hotel new employee socialization

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Tao Chen, Pengbo Li, Xing Zhou, Jinzhu Li, Ke Li
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2025) 37 (12): 3917–3934.
https://doi.org/10.1108/IJCHM-11-2024-1748
Published: 23 September 2025
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Journal Articles

How and when does leader humility promote followers’ proactive customer service performance?

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Yan Peng, Jian Tian, Xing Zhou, Lunwen Wu
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2023) 35 (5): 1585–1601.
https://doi.org/10.1108/IJCHM-03-2022-0369
Published: 20 October 2022
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Journal Articles

A self-regulatory perspective on the link between customer mistreatment and employees’ displaced workplace deviance: the buffering role of mindfulness

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Lele Fan, Xing Zhou, Jing Ren, Jianfeng Ma, Yang Yang, Wenling Shao
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2022) 34 (7): 2704–2725.
https://doi.org/10.1108/IJCHM-07-2021-0875
Published: 11 May 2022
View article titled, A self-regulatory perspective on the link between customer mistreatment and employees’ displaced workplace deviance: the buffering role of mindfulness
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Journal Articles

The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry

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Yijing Lyu, Xing Zhou, Weiwen Li, Junbao Wan, Jie Zhang, Canhua Qiu
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2016) 28 (9): 1992–2012.
https://doi.org/10.1108/IJCHM-03-2015-0128
Published: 12 September 2016
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