... to analyze consumer behavior. Practical implications This study provides practical insights for hospitality practitioners, emphasizing how managers can utilize consumer reviews to identify psychological drivers of customer satisfaction and behaviors and inform data-driven decision-making strategies...

... on consumers’ behavior. The sample included 187 participants. Both self-reported and physiological measures were collected during the experimentation. Findings Results showed that participants in the immersive condition experienced a stronger sense of presence and higher physiological arousal than those...

... Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Wine sensory cues Sensory cue congruence Sensory cue order Consumer behavior Wine knowledge Wine marketing Wine is a multifaceted beverage that activates many senses as well as cognitive and emotional...

... 30 07 2023 21 10 2023 27 11 2023 10 12 2023 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only SERVQUAL Consumer behavior Self-determination theory Wine tourism Ningxia wine region Wine tourism provides tourists...

... at: lkwok@cpp.edu 06 01 2023 23 04 2023 04 07 2023 26 07 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Food package Consumer behavior Curbside pickup Sustainability Post pandemic Service encounters The COVID...

... al. (2021) identify seven main categories of strategies to better manage and reduce hospitality food waste: management; supply chain management; preparation serving; consumer behavior; information exchange; and alternative destinations including “last minute markets” (like food waste reduction...

... strategies. This study also provides new insights for understanding the salience theory of choice under the impact of COVID-19. Restaurant choice Salience theory of choice under risk Two-factor cluster analysis Consumer behavior Customer spending In the best of economic times, the restaurant...

... that help address organizational and consumer behavior changes produced by the pandemic. This study adopted a critical reflection approach to identify, select and synthesize relevant research based on which recommendations are drawn. This study offers a contemporary framework discussing three...

... processes. Duality theories Mental processes Decision-making General model Consumer behavior Tourism and hospitality A critical discussion of the basic assumptions, recent advances and constructive criticism of duality theories found in the extant literature prefaces a detailed account...

... Attention Consumer behavior Eye-tracking Online reviews Social media content Valence Social media platforms contain online reviews from users as well as communicative content from the companies themselves (Li et al., 2021). Academic research, including meta-analyses, has shown...

... state) are widely adopted in the consumer behavior literature and have yielded consistent findings (Rucker et al., 2012 ; Rucker and Galinsky, 2009). RQ1. How can hospitality brands frame their CSR messages with different emotions, such as pride and empathy, to leverage...

... on the congruency effects of message framing and typeface design in donation appeals on consumers’ donation intention and brand loyalty while using the contemporary context of The Coronavirus Disease 2019 to test the theory. Consumer behavior Experimental design Charitable donation Covid-19 Hospitality CSR...

... level of skepticism toward CSR messages with low processing fluency. In addition, such an effect was moderated by mood. Positive mood (versus negative mood) increased dopamine levels, which further reduced skepticism. Marketing Corporate social responsibility Consumer behavior Need...

... appropriate pricing strategies for their target customer group. Consumer behavior Hotel bookings Online travel agency Opaque-selling travel websites In the internet era, many consumers use travel websites for planning and booking travel products because of the abundance of offerings...

... the switching intentions of club members have not previously been adequately studied, this study fills an important gap in the literature. Consumer behavior Hospitality Switching intention Membership Benefit exchange Private club […] a place where people with a common bond of type — similar...

... study indicates that providing standardized service to all customers, regardless of cultural differences, might not be ideal. © Emerald Group Publishing Limited 2015 Cross-cultural studies Restaurants Consumer behavior Check-back Customer services quality Intercultural service encounter...

...-dimensions of the BIT industry (i.e. selection of healing tour products and transformational intention of healing tour behavior) in a tourism context. © Emerald Group Publishing Limited 2015 Korea Motivation Tourism development Health Consumer behavior Health tourism Behavioral intentions...

... Bora Dedeoglu can be contacted at: bbdedeoglu@akdeniz.edu.tr © Emerald Group Publishing Limited 2015 Consumer behavior Servicescape Hotel industry Hospitality marketing Corporate image Behavioral intention The concept of “experience” in the hospitality industry is generally...

... Generation Y Consumer behavior Luxury hotel Generation X Generational differences Chinese tourism The landscape of outbound tourism has undergone a major transformation over the past decade, with big spenders in developed countries replaced by those from rising, new economies. In particular...

... and their effects on consumers. Originality/value – One of the dominant trends affecting consumer behavior and tourism marketing in recent years is the use of social media. It is critical to understand such developments and their effects on consumer behavior that may impact on the distribution...