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Keywords: Critical reflection
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Journal Articles
Artificial intelligence and the future of the workforce: a critical reflection on general trends and hospitality implications
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (6): 1843–1859.
Published: 24 April 2026
... and workforce adaptability. Originality/value This paper provides a critical reflection on how AI is reshaping the future of work across sectors, especially within knowledge-intensive and service-oriented industries. It proposes actionable insights for addressing current labor market challenges...
Journal Articles
Generative artificial intelligence for inclusive research
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (5): 1564–1581.
Published: 02 April 2026
... 07 03 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Generative artificial intelligence Inclusive research Critical reflection Hospitality and tourism GAI literacy The emergence of generative artificial intelligence...
Journal Articles
A critical reflection on DEA studies in tourism and hospitality
Available to PurchaseA. George Assaf, Nickolaos Tzeremes, Adiyukh Berbekova, Yecheng Cao, Alexander Josiassen, Florian Kock
International Journal of Contemporary Hospitality Management (2025) 37 (12): 3952–3964.
Published: 07 October 2025
... field. Thus, to ensure that future DEA studies are more robust, this critical reflection paper emphasizes and calls for greater transparency and consistency in the application of DEA . Corresponding author A. George Assaf assaf@isenberg.umass.edu 24 01 2025 26 05 2025 08 08...
Journal Articles
Generative artificial intelligence in human resource management: a critical reflection on impacts, resilience and roles
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (9): 3136–3158.
Published: 25 August 2025
... in an organization when GenAI is transforming traditional HR functions? RQ3 – What research questions can be addressed to support organizations and HR professionals in a new GenAI-empowered work environment? Design/methodology/approach As a critical reflection of the authors’ corporate HR...
Journal Articles
Critical reflection on the impact of the gig economy on the hospitality workforce
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (1): 18–35.
Published: 12 April 2024
...Dan Jin; Bingjie Liu-Lastres Purpose This paper aims to provide a critical reflection on the impact of the gig economy on the hospitality workforce. The impact of the gig economy on hospitality workforce management is explored, with the paper delving into both theoretical insights and practical...
Journal Articles
Is it the end of the technology acceptance model in the era of generative artificial intelligence?
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (10): 3324–3339.
Published: 18 January 2024
.... Contrary to a research paper or systematic literature review, the purpose of this critical reflection paper is to discuss TAM's relevance and limitations in hospitality and tourism research. Design/methodology/approach This paper uses a critical reflective approach, enabling a comprehensive review...
Journal Articles
Metaverse in hospitality and tourism: a critical reflection
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (7): 2273–2289.
Published: 27 September 2023
... how the future digital environment should take form. Design/methodology/approach This work is based on a critical reflection of the existing developments and applications of the metaverse. Drawing from authors’ experiences, and synthesis of existing works and narratives, this work discusses...
Journal Articles
Bridging the theory-practice gap: a critical reflection on information and communication technology research
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (6): 1980–1990.
Published: 08 August 2023
...Rob Law; Soey Sut Ieng Lei; Ke Zhang; Arthur Lau Purpose Through critically reflecting on existing research on information and communication technology (ICT) in hospitality, the purpose of this study is to propose recommendations for future research to further narrow the theory-practice gap...
Journal Articles
Text classification in tourism and hospitality – a deep learning perspective
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4177–4190.
Published: 28 March 2023
... Literature review Methodological review Text classification Deep learning Viewpoint Critical reflection Sichuan University SKSYL2022-04 National Natural Science Foundation of China 41871033 The Sichuan Province Science and Technology Plan Project 2020YFS0062 Teaching Reform Project...
Journal Articles
A digital transformation approach in hospitality and tourism research
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (8): 2944–2967.
Published: 09 January 2023
... Emerald Publishing Limited Licensed re-use rights only Hospitality and tourism Digital transformation Critical reflection Future agenda COVID-19 Due to the impact of COVID-19 and policy requirements since 2020, consumers cut down most travel and tourism activities (Hao et al...
