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Keywords: Customer–employee exchange
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Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4555–4573.
Published: 25 April 2023
... the mediating impact of customer–employee exchange (CEX), which captures the quality of social exchanges between employees and customers (Li and Hsu, 2016). Following Fitzgerald and coauthors (1997), we regard CSH as the unwanted sex-related behavior perpetrated against service employees by customers...
Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (10): 3434–3452.
Published: 28 February 2023
...’ thriving at work could be highlighted which reflects the unique nature of the restaurant industry. Employee thriving Leader–member exchange Coworker support Customer–employee exchange Heedful relating Perceived COVID-19 impact The research regarding the effect of the COVID-19 pandemic...
Journal Articles
International Journal of Contemporary Hospitality Management (2020) 32 (2): 644–664.
Published: 31 January 2020
... restaurants. Descriptive statistic, confirmatory factor analysis and structural equation modeling were performed. Customer-employee exchange had a positive relationship with gratitude. Moreover, gratitude was positively associated with both role-prescribed customer service and extra-role customer...
