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1-4 of 4
Keywords: Disability
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (10): 3010–3031.
Published: 18 September 2026
...Sungsoo Kim; Hwansuk Chris Choi; Michael Yu; Brandon Chen; Jieyu Jade Shi Purpose This study aims to examine how hotel accessibility barriers accumulate across customer journey touchpoints, creating exclusion for people with disabilities (PWDs). Design/methodology/approach Semi-structured...
Includes: Supplementary data
Journal Articles
International Journal of Contemporary Hospitality Management (2018) 30 (12): 3632–3655.
Published: 18 October 2018
... The purpose of this study is to examine the impact of employees’ different disability types on lodging guests’ perceptions of service quality delivery and stereotyping. The study also explores the influence of consumer characteristics (i.e. gender, education, religiosity, generational identity...
Journal Articles
International Journal of Contemporary Hospitality Management (2018) 30 (1): 539–556.
Published: 08 January 2018
...Kathy Boxall; Julie Nyanjom; Janine Slaven Purpose This paper aims to explore the place of disabled guests in the new world of hotel and holiday accommodation shaped by the sharing economy. Design/methodology/approach The paper uses Levitas’s (2013 ) Utopia as Method...
Journal Articles
International Journal of Contemporary Hospitality Management (2017) 29 (3): 924–946.
Published: 20 March 2017
...Tracey J. Dickson; Laura Misener; Simon Darcy 02 10 2015 11 01 2016 17 01 2016 17 03 2016 27 03 2016 This is achieved through conducting a systematic review of disability sport events literature; performing an audit of international disability sport events...
