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Keywords: Display rules
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Journal Articles
Interaction effect of display rules and emotional intelligence on hotel managers’ and non-managers’ work engagement
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International Journal of Contemporary Hospitality Management (2018) 30 (3): 1903–1919.
Published: 19 March 2018
...Juan Liu; Seonghee Cho Purpose This paper aims to investigate the interaction effect of job demands (e.g. display rules; DRs) and personal resources (e.g. emotional intelligence; EI) on work engagement and whether this interaction effect varies between managers and non-managers. Design...
