...Chitivwa Zimba; Rohit Trivedi; Elvira Ismagilova; Sajad Rezaei Purpose The proliferation of picture and video-based visual electronic word-of-mouth (VeWOM) is gaining popularity. However, few studies have compared the effects of traditional text-based eWOM against next-generation VeWOM. Drawing...

..., satisfaction) (Bhattacherjee, 2001) to study the continuance intention of user-generated content (UGC) platforms. Our theoretical contribution lies in expanding the model by including constructs from the technology acceptance model (TAM) (i.e. ease of use) and relevant constructs from the eWOM literature...

...Nathaniel Discepoli Line; Lydia Hanks; Tarik Dogru Purpose With the proliferation of internet-based communication channels, understanding how restaurant consumers engage in electronic word of mouth (EWOM) has become an important field of academic pursuit. However, while communication channels have...

... at: dbuhalis@bournemouth.ac.uk 21 03 2019 28 04 2019 09 07 2019 18 08 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Quantitative content analysis Online hotel reviews eWOM Hotel reputation Latent semantic analysis Hotel...

..., other customer, firm and website participate and effect value co-destruction. Increasingly, there is evidence in practice and with key hospitality and tourism websites such as Yelp and TripAdvisor that customers exaggerate their eWOM, but the research is extremely limited as to how these customers...

...Ping Wang; Hongxiu Li Nowadays, consumers rely heavily on user-generated content from social media channels to support their purchase decisions, such as electronic word-of-mouth (eWOM) (Cheung and Lee, 2012). EWOM helps consumers to evaluate items before making purchases, to reduce purchase...

... aims to explore the factors that influence Generation Y’s positive or negative electronic word-of-mouth (eWOM) behavior via social media and mobile technology in the foodservice sector. Three types of dining experiences were examined: positive and negative customer experiences and negative customer...

... of this paper is its comprehensiveness in analyzing the relation between online consumer reviews and occupancy across a heterogeneous sample of hotels. Hotel industry EWOM Online marketing Pricing Hotel performance Occupancy rate Consumers have very limited direct information on quality...

... is almost inevitable (Levy et al., 2013). The performance failures will lead to unfavorable consumer eWOM (Au et al., 2014). Online complainers, especially in the electronic age, can rapidly become the opinion leaders (Litvin et al., 2008). Vermeulen and Seegers (2009) find...