...Babak Taheri; John L. Crompton; Kevin Kam Fung So; Irem Onder; Yao-Chin Wang Purpose This paper aims to critically explore how effectiveness, equity and efficiency (i.e. the “3Es”) are applied to evaluate service delivery across the hospitality, tourism and recreation fields. It addresses...

...Wojciech Fedyk; Mariusz Sołtysik; Piotr Oleśniewicz; Jacek Borzyszkowski; Jeffrey Weinland At the same time, organization effectiveness is a concept difficult to define because of the diversity of approaches and interpretations (Kowal, 2013 ; Thomson and Parent, 2020). As it is influenced...

...Alireza Nazarian; Peter Atkinson; Pantea Foroudi; Karen Dennis Purpose This study aims to identify factors that managers can influence to improve effectiveness by examining the relationship between leadership and effectiveness in small and medium-sized independent hotels. Design/methodology...

... for both research and practice are presented based on our analysis. © MCB UP Limited 2003 Effectiveness Groupthink Sport Almost 30 years ago, Janis (1982, p. 9) coined the term “groupthink” to refer to a “mode of thinking that people engage in when they are deeply involved...

...Jackie Brander Brown; Brenda McDonnell One recently developed performance measurement method which may prove more effective for hotel management is that of the “balanced score‐card” – which aims to give management a“comprehensive but quick” view of their organization′s performance. Investigates...

...Karen Meudell; Karen Gadd Notes the link between “strong” organizational cultures and effective organizational performance; particularly so in the hospitality industry,where the aim has been to promote cultural individuality in order to differentiate between brands, thus encouraging customer...

... Hotels Management development Effectiveness I 2 2 | INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT 3,1 T he importance of human and social skills to the hotel manager is discussed. What Makes for an Effective Hotel Manager? Laurie Mullins and Ian Davies International Journal...