..., purposive judgmental sampling was used (Buhalis and Zoge, 2007). Interviews lasted from 10 to 15 min. The interviews were analyzed using an actor-based approach (Law et al., 2015). Europe Information communication technologies Island Tourism distribution channels Advances...

... satisfaction drivers. The findings may also carry important implications for gaming jurisdictions with low incomes such as those in East Europe and Southeast Asia. Practical implications The study provides an assessment of the Macao casino hotel workers' performance and job satisfaction and offers useful...

...Robert A. Brymer; LaChelle R. Wilborn; Raymond S. Schmidgall Purpose The purpose of this research paper is to describe the results and implications of an ethics survey completed by students attending hospitality schools in Europe and the USA. Designmethodology/approach A questionnaire...

... maintenance as satisfying the customer. Standardization Customization Hotels Europe Human resource management Services Human beings in the role of service employees are essential to the service production. But, compared to machines human beings are sensitive and do reflect upon what...

..., it is a truism that all developed countries, not just those in Europe, have adopted a substantial body of legislation which seeks to guarantee that food is safe, wholesome and fit for human consumption, that commercial transactions are conducted fairly and that the necessary systems of official control...

..., income, investments, and balance of payments. The relationship between European financial support and the Portuguese tourism sector will be analysed with some related trends identified. © MCB UP Limited 2000 Economic integration Europe Tourism Portugal Over the past few years we...

... in the hospitality industry. © MCB UP Limited 1997 Employee involvement Empowerment Europe Organizational change Corporate culture Training Empowerment is a topic that appears frequently in human resource, business, and management literature but more infrequently in the hospitality...

... identification and for strategy and decision‐making purposes. Environmental scanning Europe Human resource management Industry Research Strategy From the review of the above listed academic journals a number of themes in the areas of hospitality can be identified. Themes like strategy and human...

...” approaches adopted in other industries that might be applied in the context of hospitality and tourism settings. © MCB UP Limited 1997 Europe Hospitality industries Performance measurement Process efficiency Teamwork The purpose of this article is to review the journal and research...

... be gained. © MCB UP Limited 1997 Europe Franchising Grounded theory Hotels International trade National cultures Franchising can be defined as a business relationship whereby a franchisor permits a franchisee to use their brand name, product, or system of business in a specified...

... equivalent to a “moderate decline” or “no change” situation. Some recognizable contributors to the decline of a hotel′s revenue or poor performance are related to poor marketing and management skills as well as the lack of prior market research and forecasting[ 14 ]. Europe Hospitality industry Hotel...

...Josef A. Mazanec Discusses consumer lifestyle attributes and psychographic data with respect to market segmentation and as systematized by“Eurostyles”. Describes a sample application of a neural network model to assist in the transfer of the Eurostyle typology to the USA. Europe Hospitality...

... the degree of company internationalisation and the size of the company as measured by the number of hotels. First, Porter's industry mapping technique was applied to the whole sample to provide an overview of the hospitality industry in Europe. This exercise was carried out using statistical analysis...

...Sandra Watson The advent of large international hospitality organisations and the pressures for leaner organisational structures brings into question traditional forms of developing management potential. Using current trends in Europe as a background, the internal and external influences...

...Michael D. Olsen Increasing competition in the hospitality industry in Europe and downsizing of head‐office staff in corporate firms will require the development of new unit‐level management skills. The change needed is from an operations orientation to strategic thinking – a difficult management...

... by the coalition of nations. Examples include Europe 1992 with the long-awaited formation of a "true" European Community; the Middle East with its similar, although smaller, Arab Common Market; the Pacific Rim with its Association of South East Asian Nations; North America with free trade agreements between...

...Richard Teare As UK and American hospitality firms seek to extend their operations across Europe, this article focuses on some of the key concerns which are currently occupying the time and attention of executives at Forte, Holiday Inn Worldwide and Hyatt International Corporation. Each...

... of the five markets for further corporate penetration. © MCB UP Limited 1991 Demographics Economics Europe Markets Service industries Demand Hotels 6 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT 3,4 A comparative approach allows the similarities and differences between...

... to exploit it. © MCB UP Limited 1991 Europe Information systems Management development Marketing strategy IT Hospitality industry IT CONNECTIVITY AND PAN-EUROPEAN HOSPITALITY MARKETING I 37 I nformation systems cannot by themselves change organisations but the potential for change, which...