... This study implements a mixed methodology that combines a review of reviews with bibliometric analysis of the scientific literature on strong AI-enhanced tourist experiences. Findings The analysis provides insights into the evolution of the tourist experience based on the “experience economy” theory...

.... Building upon the Stimulus–Organism–Response (S-O-R) model and the experience economy, results present a new conceptual model and identify VTE as unique in terms of Stimulus (education, entertainment, esthetics, escapism and connection), Organism (experiencing synchronicity, telepresence, participation...

... environments. Pine and Gilmore (1998) defined experience as events that engage an individual in a personal way and labeled this as the “experience economy.” According to Boswijk et al. (2007) , a meaningful experience is derived from interactions with environment and lesson learned through...

... conventional restaurants and private social dining. Experience economy Dining experience Restaurant Word-of-mouth Sharing economy Private social dining The sharing economy has emerged rapidly and has rewritten how hospitality service providers stage experiences since Airbnb launched in 2008...

... opportunities and challenges for the future. This quantitative and qualitative literature analysis underlines the need for a more holistic approach to gastronomic experiences, covering different experiential phases and contexts of production and consumption. Co-creation Experience economy...

... understanding of an emerging phenomenon in the hospitality industry. In so doing, the authors also expand Pine and Gilmore’s original experience economy construct. Using data from a survey of 630 customers who stayed at a hotel or an Airbnb in the previous three months, the authors performed a multi-step...

...Allison Wiles; Alleah Crawford The educational dimension of the experience economy was most represented during network hospitality experiences. Additionally, the factors that create value for network hospitality users include verbal communication, a sense of feeling at home, engagement...

...Donna Quadri-Felitti; Ann Marie Fiore Purpose – This study aims to investigate the alignment of experience economy design priorities and perceptions of rural wine tourism suppliers (i.e. winery-farm owners, restaurateurs retailers, lodging providers, attraction operators) with tourists’ perceived...

... Experience economy Experience marketing Healing involvement Healing tour behavior Wellness resorts Following popular terms describing a healthy life, “well-being” in the 1980s and “lifestyle of health and sustainability” (LOHAS) in the 1990s, the term “healing” is now popular. Healing permeates...

...Sonia Bharwani; Vinnie Jauhari Purpose The purpose of this paper is to identify and map competencies required by frontline employees to enhance guest experience in the hospitality industry, in the context of an emerging experience economy. Design/methodology/approach Secondary research through...