... consumer responses? Vision reveals what the touch already knows. – Pallasmaa (2012 , p. 42). Service robot Color Servicescape Lighting design Aesthetics Experimental design The conceptual framework is presented in Figure 1 . Figure 1. Conceptual framework Source...

... shortcoming in the literature, providing a clear process for developing valid experimental scenarios. To the best of the author’s knowledge, this is the first time that a systematic, easy-to-follow process for developing and validating scenarios is advanced. Experimental design Scenario-based...

.../methodology/approach A mini-review of the level of experimental designs and best-practice ideas published by the top 12 journals in hospitality and tourism over a five-year period was conducted. Findings Although the absolute number of experimental studies is growing, the ratio of experimental studies...

... platforms: integrated websites and social networking sites (SNS) to emphasize the role of platform types on customers’ purchase decisions. Design/methodology/approach This research adopts a mixed-method approach of business intelligence approach and quasi-experimental design. Study 1 performed text...

...Melissa A. Baker; Kawon Kim Incivility Co-worker support Critical incident technique Service rule commitment Cynicism Depersonalization Experimental design Melissa A. Baker can be contacted at: mbaker@isenberg.umass.edu 25 01 2021 21 05 2021 15 08 2021 01...

... manipulations, samples and data analyses. The challenges imposed by the global pandemic are also discussed. Researchers in hospitality are recommended to refine their experimental designs, to recruit appropriate and sufficient samples and to avoid the abuse of “researcher degrees of freedom” in data...

... on the typeface (handwritten vs machine-written) in donation appeals to encourage consumers’ donations and boost their brand loyalty. This research used a 2 (message framing: warmth-focused vs competence-focused) × 2 (typeface: handwritten vs machine-written) between-subjects experimental design...

... on guests’ attitudes toward robot concierges. The thematic analysis of service encounter preference provides an overview of the factors that guests expect for their service encounters in a hotel setting. Service robot Robot concierge Experimental design Uncanny valley theory Adoption intention...

.... Katerina Berezina can be contacted at: katerina@katerinaberezina.com © Emerald Group Publishing Limited 2012 Hotel Information security breach Payment Card Industry Data Security Standards (PCI DSS) Service quality Satisfaction Revisit intentions Word of mouth Experimental design Data...