..., based on ethics, personality, performance or industry. Social implications Owner‐operated businesses are more likely to provide hospitality, certainly as traditionally understood, than corporations. Originality/value Since eighteenth‐century France, restaurants have only become more important...

... determine the under‐utilization of ITs in SMHOs highlighted by this research. In addition, the perceived cost of software and hardware as well as the feeling of dependency on IT experts are significant deterrents for under‐resourced and under‐qualified proprietors. © MCB UP Limited 1998 France...

... quality will provide the best foundation for successful strategies in the next decade. © MCB UP Limited 1990 Competitive strategy France Hotel management Quality Service United Kingdom USA COMPETITIVE STRATEGIES IN THE BUDGET HOTEL SECTOR 3 S uccessful strategies, in an increasingly...