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Keywords: Generations
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Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (10): 3283–3299.
Published: 23 January 2024
...Michael Pittman; Sangwon (Sean) Jung; Susan Elizabeth Gordon Purpose This study aims to examine the sequential effects of work–personal conflict (WPC) and work environment (WE) on turnover intention (TI) with a focus on generational differences in the restaurant context. Design/methodology...
Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4297–4312.
Published: 28 March 2023
...). The Gallup report (Constantz, 2022) revealed a decline in employee engagement, especially among the younger generations, due to a lack of encouragement and opportunities to learn and grow. Furthermore, the results of the survey by ResumeBuilder (2022) showed that one in ten employees was putting less...
Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (9): 3040–3064.
Published: 15 May 2021
...Lenna V. Shulga; James A. Busser; Billy Bai Purpose This study aims to examine how hospitality consumers of different generations appraise competitive service advantage (CSA) of service providers, based on providers’ business models and value propositions, particularly, how these perceptions...
