... This study used a time-lagged experience sampling methodology to capture employees’ daily reactions. In total, 671 pre-shift surveys and 667 post-shift surveys were collected from 74 hospitality employees in China. A multilevel linear modeling paradigm was used to test the study hypotheses. Findings...

...Bonhak Koo; Hyojung Julie Jung; Seungjong Cho Purpose Oftentimes, hospitality employees experience toxic empathy that leaves them feeling emotionally drained after work. This paper aims to raise the necessity for research to investigate the relationship between empathy and psychological distress...

... performance Hospitality employees Employee creative performance (CRP) is critical for hospitality companies’ survival and relevance in the continuous increasing competitive industry (Tariq et al., 2023). CRP denotes an individual’s ability to generate new ideas in relation to processes...

... organizational support (POS). They are likely to deal with stressful situations. Such workers also display higher career commitment (Kim, 2017). Airline staff Anxiety Career commitment Hospitality employees Perceived organizational support In today’s volatile and competitive marketplace...

... “I” and “we”) (Watson, 2020). 31 10 2021 24 01 2022 30 03 2022 18 05 2022 31 05 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Thematic framework Systematic literature review Hospitality employees...

...YooHee Hwang; Xiaolin (Crystal) Shi; Xingyu Wang Purpose This systematic review synthesizes the recent literature (2010–2020) on hospitality employees’ emotions, affect and moods. This study has three objectives: to clarify the definitions of emotions, affect and moods; to explain how theories...

... on the service failure context. Hospitality employees Warmth Competence Service recovery cooperation intention Compensation effects The findings of this study provide insights to hospitality managers for effective service recovery management. Hospitality companies can enhance customers...

.... The specific tattoo characteristics were tattoo number, visibility and content. Survey data from a sample of 162 tattooed hospitality employees were obtained from a Qualtrics research panel and analyzed using regression. Even though prior studies have demonstrated that tattooed people are viewed...

... of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Cluster analysis Choice-based conjoint analysis Hospitality employees...