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Journal Articles

From attraction to retention: the influence of AI chatbot intelligence disclosure on customer interaction intention

Na Liu, Si Shi, Yingying Huang, Meng Zhang, Wilson K.S. Leung

International Journal of Contemporary Hospitality Management (2025) 37 (8): 2581–2600.

https://doi.org/10.1108/IJCHM-05-2024-0766

Published: 01 May 2025

View article titled, From attraction to retention: the influence of AI chatbot intelligence disclosure on customer interaction intention

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Includes: Supplementary data

Journal Articles

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

Mengying Zhang, Dogan Gursoy, Zhangyao Zhu, Si Shi

International Journal of Contemporary Hospitality Management (2021) 33 (11): 3883–3905.

https://doi.org/10.1108/IJCHM-11-2020-1256

Published: 22 September 2021

View article titled, Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

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Journal Articles

An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention

Yingying Huang, Meng Zhang, Dogan Gursoy, Si Shi

International Journal of Contemporary Hospitality Management (2020) 32 (7): 2429–2451.

https://doi.org/10.1108/IJCHM-01-2020-0028

Published: 02 June 2020

View article titled, An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention

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