Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor Available to Purchase

Mengying Zhang is a PhD student in the School of Business Administration at Southwestern University of Finance and Economics, China. Her primary interest is consumer behavior in tourism and hospitality.

Dr Dogan Gursoy is the Taco Bell Distinguished Professor in Hospitality Business Management at Washington State University and the editor of Journal of Hospitality Marketing and Management. He is recognized as one of the leading researchers in the hospitality and tourism area. His area of research includes sustainability, services management, hospitality and tourism marketing and consumer behavior. Dr Gursoy has recently been recognized as one of the top ten authors in the world in terms of publications in the top six hospitality/tourism journals during the past decade.

Dr Zhangyao Zhu is associate Professor in the School of Accounting, Southwestern University of Finance and Economics in China. He received his PhD in Accounting from Rutgers, The State University of New Jersey. His research interest includes irrational behavior, corporate information disclosure and corporate innovation.

Dr Si Shi is Associate Professor in the School of Business Administration, Southwestern University of Finance and Economics in China. She received her PhD in Finance and Decision Sciences from Hong Kong Baptist University. Her research interest includes tourist behavior, destination marketing, social commerce and online consumer behavior. She has published papers in international journals such as Computers in Human Behavior, International Journal of Information Management, Industrial Management and Data Systems, Internet Research, Information Technology and People and Journal of Computer Information Systems.