Issues

Special Issue: Artificial Intelligence in Hospitality and Tourism. Guest Editors: Carlos Flavián, Luis V. Casaló, Dan Wang

Guest Editorial

Carlos Flavián; Luis V. Casaló; Dan Wang
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Stand by me: analyzing the tourist–intelligent voice assistant relationship quality

Sandra Maria Correia Loureiro; Arnold Japutra; Sebastian Molinillo; Ricardo Godinho Bilro
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“Find a flight for me, Oscar!” Motivational customer experiences with chatbots

Jano Jiménez-Barreto; Natalia Rubio; Sebastian Molinillo
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Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

Mengying Zhang; Dogan Gursoy; Zhangyao Zhu; Si Shi
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Spicing up hospitality service encounters: the case of Pepper™

Aarni Tuomi; Iis P. Tussyadiah; Paul Hanna
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Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study

Stanislav Ivanov; Craig Webster
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Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics

Marcello Mariani; Matteo Borghi
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A comparison between chatbot and human service: customer perception and reuse intention

Sut Ieng Lei; Haili Shen; Shun Ye
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Robot vs human: expectations, performances and gaps in off-premise restaurant service modes

Karen Byrd; Alei Fan; EunSol Her; Yiran Liu; Barbara Almanza; Stephen Leitch
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RoomTetris in room committing: why the role of minimum-length-of-stay requirements should be revisited

Roberto Battiti; Mauro Brunato; Filippo Battiti
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The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior

Jean-Éric Pelet; Erhard Lick; Basma Taieb
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Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z

Jaime Romero; Nora Lado
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Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda

Loveleen Gaur; Anam Afaq; Gurmeet Singh; Yogesh Kumar Dwivedi
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Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups

Raffaele Filieri; Elettra D’Amico; Alessandro Destefanis; Emilio Paolucci; Elisabetta Raguseo
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