... management ( GHRM ) and green innovation ( GI ), as well as the enabling influence of environmental regulations (ERs) and green transformational leadership ( GTL ). It extends the resource-based view, the natural resource-based view and institutional theory by focusing on Vietnam’s hospitality industry...

... re-use rights only Hospitality industry Workplace fun Positive affect Spillover effect Organizational citizenship behavior Social behavior Making work more fun through a variety of experiences and activities has recently been viewed as a critical component of organizational success...

... to understand factors responsible for turnover intention. Originality/value This study contextualized cognitive diversity into newcomers’ maladjustment-bullying-turnover model in China’s hospitality industry. It highlighted the buffering effect of perceived inclusive practices in the relationships between...

...Salman Majeed; Woo Gon Kim Purpose This review aims to put forth a conceptual understanding of greenwashing. It also identifies the antecedents and consequences of customer perceptions of greenwashing in the hospitality industry in the recent context, which has remained superficial and fragmented...

...Stefan Jooss; Julia Lenz; Ralf Burbach Purpose This paper aims to unpack how small and medium-sized enterprises (SMEs) can operationalise coopetition in talent management, addressing ongoing talent shortages in the hospitality industry which were intensified during the Covid-19 pandemic. Design...

... resource that has imperative implications for hospitality employees’ hazing behaviors. Workplace hazing Spiritual leadership Caring climate Interpersonal justice values Hospitality industry Workplace hazing is defined as “the unofficial, temporary socialization practice of initiating...

... (Akram et al., 2020). Currently available research in justice in the hospitality industry, specifically on service employees’ GSE and extra-role performance (e.g. PCSP), has been poor and insufficient. However, hospitality researchers have still been able to confirm the importance of fairness...

...–family enhancement Work–family positive spillover Hospitality industry Systematic review The latest data from the US Bureau of Labor Statistics indicates that more than 15 million individuals worked in the hospitality industry in 2021, which makes hospitality one of the industries...

...Renata F. Guzzo; JéAnna Abbott; Minwoo Lee Purpose The purpose of this study is to analyze how hospitality industry employees’ perceptions of corporate social responsibility (CSR) and participation in CSR activities influence their well-being and loyalty boosterism. Design/methodology/approach...

...Bao-Guang Chang; Kun-Shan Wu Purpose The purpose of this paper is to study the influence of financial flexibility (FF) on enterprise performance (EP) within Taiwan’s hospitality industry during the COVID-19 shock and explore whether EP varies with hospitality industry characteristics. Design...

... corporation based on previous experience. Hospitality industry Tourist loyalty Online customer reviews e-WOM Repeat tourists Cruiser satisfaction For two decades before the COVID-19 crisis, the cruise segment was one of the fastest-growing hospitality industry activities in the world...

... they do not possess. Cooperation Hospitality industry Relational capabilities Individual capabilities From a scientific perspective, this paper suggests an analysis based on both individual and relational capabilities when deciding whether to collaborate, while most studies based...

... surfaces. IoT can be applied in creating customized multi-sensory hotel experiences. For example, hotels may offer unique and diverse ambiances in their rooms and suites to improve guest experiences. Hospitality industry Emotional value IoT Sensory marketing Affective experience...

... for the adoption and use of wearables in the hospitality industry with the intention to generate meaningful interventions beyond corporate wellness, and the mitigation of employee privacy concerns to enhance wearable adoption. Practical implications Given the importance of consumer safety and health assurance...

... the relationship between EI and hospitality workers’ job performance and to identify the moderators which condition this relationship. Emotional intelligence Meta-analysis Job performance Hospitality industry This study uncovers theoretically important moderators that contribute to cross-cultural...

... practice. As one of the most severely affected industries by the pandemic (Rivera, 2020), the hospitality industry is examined in this study. In particular, this study aims to answer the following research questions: RQ1. How to use unstructured textual data collected from a social...

...Peter Jones; Daphne Comfort This paper offers some reflections on changes in the relationships between sustainability and the hospitality industry following the onset of the Coronavirus Disease 2019 (COVID-19) crisis. (Covid-19 is officially a pandemic, but the term “COVID-19 crisis” is used...

... in the hospitality industry. It expanded academically the current knowledge of organizational culture and customer delight. Customer delight Organizational culture Hospitality industry Scale development Customer satisfaction is essential for every business, and good customer service is one...

... of Science and Google Scholar electronic databases. The close relationship between abusive supervision and employees’ well-being makes it important and urgent to explore abusive supervision in the hospitality industry. Wright et al. (2013) emphasized the role of emotional well-being...

... systematic review of recent literature in the field. Hospitality industry Eco-friendly practices Systematic review Rising awareness about climate change and global warming in the past two decades, in particular, has generated a heightened demand for products and services that minimize...