...; this effect was insignificant for five-star hotels. Given the influence of COVID-19, researchers have identified growing concerns about cleanliness across consumer segments (Awan et al., 2020 ; Shin and Kang, 2020). Guests may care more about cleanliness because the hotel experience involves...

...Dori Davari; Saeed Vayghan; SooCheong (Shawn) Jang; Mehmet Erdem Purpose This study aims to gain an understanding of hotel experiences during the pandemic by examining sentiments of guests posted online. Design/methodology/approach This paper incorporates the balance theory, in a dyadic system...

...Yizhi Li; Can Lu; Vanja Bogicevic; Milos Bujisic Purpose The purpose of this study is to distinguish between two types of nostalgia, examine their effect on emotions and explore the relationships between nostalgic emotions evoked by past hotel experiences and consumers’ brand attachment...

... by the social model of disability, the results suggest that the challenges participants confront derive from the physical design of the environment as well as staff behaviors. Differences were found between the hotel experiences of people with various types of disabilities. Research limitation/implications...