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Keywords: Hotel experience
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Journal Articles
Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (1): 239–258.
Published: 21 April 2023
.... Michael S. Lin can be contacted at: michael.lin@polyu.edu.hk 09 08 2022 26 10 2022 21 02 2023 15 03 2023 26 03 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Hotel experience Hotel cleanliness importance COVID-19...
Journal Articles
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech
Available to Purchase
International Journal of Contemporary Hospitality Management (2022) 34 (4): 1312–1330.
Published: 10 January 2022
...Dori Davari; Saeed Vayghan; SooCheong (Shawn) Jang; Mehmet Erdem Purpose This study aims to gain an understanding of hotel experiences during the pandemic by examining sentiments of guests posted online. Design/methodology/approach This paper incorporates the balance theory, in a dyadic system...
Journal Articles
The effect of nostalgia on hotel brand attachment
Available to Purchase
International Journal of Contemporary Hospitality Management (2019) 31 (2): 691–717.
Published: 15 January 2019
...Yizhi Li; Can Lu; Vanja Bogicevic; Milos Bujisic Purpose The purpose of this study is to distinguish between two types of nostalgia, examine their effect on emotions and explore the relationships between nostalgic emotions evoked by past hotel experiences and consumers’ brand attachment...
Journal Articles
Dimensions of hotel experience of people with disabilities: an exploratory study
Available to Purchase
International Journal of Contemporary Hospitality Management (2011) 23 (5): 571–591.
Published: 12 July 2011
... by the social model of disability, the results suggest that the challenges participants confront derive from the physical design of the environment as well as staff behaviors. Differences were found between the hotel experiences of people with various types of disabilities. Research limitation/implications...
