...Juan Luis Nicolau; Zheng Xiang; Dan Wang Purpose This paper aims to investigate the links between daily review sentiment and the hotel performance measures of occupancy rate (OR), average daily rate (ADR) and revenue per available room (RevPAR). Design/methodology/approach The authors...

...Yang Yang; Hengyun Li; Wesley S. Roehl Purpose The purpose of this study is to test the local impact of COVID-19 pandemic on hotel performance at the individual property level, and further examine the roles of hotel attributes and business mix in potentially moderating or intensifying the impact...

... at: dbuhalis@bournemouth.ac.uk 21 03 2019 28 04 2019 09 07 2019 18 08 2019 One stream of research has established a significant effect of guest review characteristics (review valence (rating), volume (number of reviews), or dispersion) on hotel performance. This performance...

... investigating the use of SNSs by hotels with the data drawn from actual firm-generated content (e.g. tweets, retweets) and hotels’ user profile information from Twitter. Hotel performance Resource-based view Twitter Social media use Social media refers to a broad range of internet applications...

...) and O’Neill et al.’s (2008) are the two most recent studies in the hospitality field that provided empirical evidence which shed light on the impact of loyalty programs on hotel performance; however, evidence from these studies was indirect in nature due to their testing of only an aggregated...

... rights only The purpose of this paper is to test the relationships between a hotel’s design quality and the property’s business performance. Hedonic pricing Hotel performance Design quality indicator Hotel design “Hospitality projects, by their nature, carry a higher financial...

... robustness of results. Research limitations/implications This study offers a rational and empirical explanation for the positive and significant effect of franchise royalty fees on hotel performance and the value-added hypothesis. Hoteliers need to ensure that there is a proper match between hotel...

... as organizational metrics linked to hotel performance. The purpose of this study is to offer the link among market orientation, positioning and hotel performance in Ghana’s (luxury) hotel sector. It also reports on the joint influence of market orientation and positioning on hotel performance in the same sector...

...Muslim Amin; Abdullah Mohamed Aldakhil; Chengzhong Wu; Sajad Rezaei; Cihan Cobanoglu Purpose The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance. Design/methodology/approach A judgmental...

... (Herzenstein et al., 2007) and promotion (Zhao and Pechmann, 2007). This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries’ review ratings serve...

... and hotel performance, and examined the effect of contextual variables. This study mainly uses a questionnaire survey to collect data relating to the research hypotheses. Structural equation model technique is suited for our research purposes, and the LISREL software is implemented to test...

... a heterogeneous sample of hotels. Hotel industry EWOM Online marketing Pricing Hotel performance Occupancy rate Consumers have very limited direct information on quality for products that are bought sporadically or for products purchased at a distance. For this reason, they often rely...

... that managerial response leads to an average increase of 0.235 stars in the TripAdvisor ratings of the sampled hotels, as well as a 17.3 per cent increase in the volume of subsequent consumer eWOM. Moreover, managerial response moderates the influence of ratings and volume of consumer eWOM on hotel performance...

... in the hospitality field by linking two key strategy constructs – corporate effects and corporate strategy – together and by revealing their collective influence on hotel performance. Strategic management researchers agree that strategies are the results of the strategic analysis of an organization, which focuses...