... Training Diversity Management Values Human resource development Hotel manager Demographic diversity gives rise to creativity, innovation, and enhanced group problem solving, which in turn boosts the competitiveness of the organization (Konrad, 2003). Moreover, a diverse workforce can generate...

... and develop hospitality employees. Valentini Kalargyrou can be contacted at: valentini.kalargyrou@unh.edu © Emerald Group Publishing Limited 2011 Human resource development Hospitality education Training Hospitality management Competences Billions of dollars are spent yearly...

... addressed based on focus group interviews with senior executives, general managers, tour guides, operative employees, educators and government officials. Problems were identified regarding manpower supply, industry training, education, and government policies on human resources development. In particular...

... of staff. © MCB UP Limited 2003 Canada Seasonality Tourism development Human resource development Temporary workers Employment Wright and McMahan (1992) define strategic human resource management (SHRM) as “the pattern of planned human resource deployments and activities intended...

... by the government is crucial to improving hospitality education in Grenada to ensure a competitive tourism industry. © MCB UP Limited 2003 Grenada Hospitality management Human resource development Tourism Stakeholders Curriculum The importance of human resources to the tourism industry...

.... A need for international management expertise requires provision of opportunities for gaining this experience. Organizations must, therefore, be supportive of these needs while understanding barriers to career mobility and the human resource development implications. International career mobility...

... service operations, hotel operations and development and travel and tourism management) serve to identify some of the main challenges that hospitality and tourism operators are currently facing. © MCB UP Limited 1996 Hospitality industry Human resource development Marketing Operations...

... common to those hotel operatives who frequently interacted with guests, who were reliable and who produced a high standard of work consistently, so that a specific selection tool which isolated these characteristics might be developed. © MCB UP Limited 1993 Hotel and catering Human resource...

... theatre, customer satisfaction is dependent on the actors and their performance. © MCB UP Limited 1992 Customer satisfaction Human resource development Operations management Service industries 12 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT 4 , 4 T heatre analogy and terms...