... a detailed investigation of manager attitudes of diversity training regarding the value it creates. Our findings may help hotel corporations to implement diversity training initiatives more efficiently. Training Diversity Management Values Human resource development Hotel manager...

... Award in Ireland emphasized good communication skills, flexibility, enthusiasm, passion and pride, as important ingredients of training (Lalaguna, 2007). Human resource development Hospitality education Training Hospitality management Competences Billions of dollars are spent yearly...

... officials. Problems were identified regarding manpower supply, industry training, education, and government policies on human resources development. In particular, good‐quality leaders and managers, and qualified trainers and educators are scarce. This shortage will worsen. If these problems are not solved...

... in seasonal tourism contexts. Ongoing research is planned in Atlantic Canada’s accommodations sector, testing the model for managing seasonal tourism employment. © MCB UP Limited 2003 Canada Seasonality Tourism development Human resource development Temporary workers Employment...

... by the government is crucial to improving hospitality education in Grenada to ensure a competitive tourism industry. © MCB UP Limited 2003 Grenada Hospitality management Human resource development Tourism Stakeholders Curriculum The importance of human resources to the tourism industry...

... ramifications of their business and can operate effectively around the world. © MCB UP Limited 1997 Hospitality industry Human resource development Human resource management Management development Multinationals While “much of the traditional UK tourism industry may appear...

... will lead to termination. © MCB UP Limited 1996 Hospitality industry Human resource development Marketing Operations management Tourism The purpose of this review is to identify the key hospitality and tourism themes as reflected by articles published in the Cornell Hotel...

... common to those hotel operatives who frequently interacted with guests, who were reliable and who produced a high standard of work consistently, so that a specific selection tool which isolated these characteristics might be developed. © MCB UP Limited 1993 Hotel and catering Human resource...

... is Vice-Director, both at the Norwegian College of Hotel Management, Stavanger, Norway. © MCB UP Limited 1992 Customer satisfaction Human resource development Operations management Service industries ...