... between leader humility and creative service performance (CSP) of hospitality frontline service employees (FSEs). Design/methodology/approach To test the moderated mediation model, the authors applied a time-lagged research design and collected multi-source data from locally owned, star-rated hotels...

... theory to determine leader humility’s impacts on followers’ PCSP via relational energy in the hospitality context. Leader humility can facilitate followers’ PCSP, and relational energy mediates this relationship. Furthermore, P-S fit amplifies leader humility’s direct influence on relational...