... between leader humility and creative service performance (CSP) of hospitality frontline service employees (FSEs). Design/methodology/approach To test the moderated mediation model, the authors applied a time-lagged research design and collected multi-source data from locally owned, star-rated hotels...

... and the PROCESS procedure were adopted for data analyses. Leader humility can facilitate followers’ PCSP, and relational energy mediates this relationship. Furthermore, P-S fit amplifies leader humility’s direct influence on relational energy, as well as magnifies leader humility’s indirect effect on PCSP...