... was significantly stronger for employees with an interdependent self-construal than for those with an independent self-construal. Moreover, loneliness mediated this relationship. Notably, this core pattern of results replicated across both Chinese and non-Chinese hospitality samples. Practical implications...

... satisfaction. The results show that social interactions (service manner and need identification) with employees and other customers have a positive effect on senior customers’ experiences, while the service manner of employees reduces senior customers’ loneliness. This study demonstrates...