... the problems encountered during the introduction of YM into the accommodation function and highlights possible approaches for managing the change from traditional management techniques to a YM system. Found that this transition was best achieved by developing a conceptual and/or working knowledge of YM...

... also react to present behaviours in terms of previous encounters and the motives they assign to the behaviour they witness[ 21 ]. © MCB UP Limited 1994 Corporate culture Employee attitudes Hospitality industry Listening Management techniques Organizational behaviour Organizational...

... ends with an overview of the series and likely future implications for research and practice in hospitality management. © MCB UP Limited 1993 Hospitality industry Management techniques Quality 1 0 INTERNATIONAL JOURNAL O F CONTEMPORARY HOSPITALITY MANAGEMENT 5,1 This last article...

... deals with the repertoire of techniques which have grown up within the industry. © MCB UP Limited 1992 Hospitality industry Management techniques Manufacturing industry Product mix QUALITY MANAGEMENT IN THE HOSPITALITY INDUSTRY 3 T his second article in a three-part series charts...

... of development and therefore guidelines are proposed to assist management in sensitive areas for implementing change. Management techniques National Health Service Service industries TQM © MCB UP Limited 1992 TQM AND SERVICES: IMPLEMENTING CHANGE IN THE NHS 17 T otal quality management...