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Keywords: Online hotel reviews
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Journal Articles
Effect of online hotel reviews on the relationship between defender and prospector strategies and management controls
Available to PurchaseDaiane Antonini Bortoluzzi, Rogério João Lunkes, Edicreia Andrade dos Santos, Alcindo Cipriano Argolo Mendes
International Journal of Contemporary Hospitality Management (2020) 32 (12): 3721–3745.
Published: 03 November 2020
...Daiane Antonini Bortoluzzi; Rogério João Lunkes; Edicreia Andrade dos Santos; Alcindo Cipriano Argolo Mendes Purpose This study aims to analyze the effect of online hotel reviews on the relationship between defender and prospector strategies and management control system (MCS) design. Design...
Journal Articles
The impact of online reputation on hotel profitability
Available to PurchaseSeraina C. Anagnostopoulou, Dimitrios Buhalis, Ioanna L. Kountouri, Eleftherios G. Manousakis, Andrianos E. Tsekrekos
International Journal of Contemporary Hospitality Management (2020) 32 (1): 20–39.
Published: 30 September 2019
... transactions. Quantitative content analysis Online hotel reviews eWOM Hotel reputation Latent semantic analysis Hotel performance Online customer reviews represent a form of electronic word of mouth (eWOM). Reviews are considered to be more successful in influencing consumer behavior, compared...
Journal Articles
Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach
Available to Purchase
International Journal of Contemporary Hospitality Management (2017) 29 (2): 762–783.
Published: 13 February 2017
... by demonstrating that negative reviews and emotional expressions play a more crucial role in consumers’ information processing and decision-making. Consumer decision-making Sentiment analysis Negative emotions Online hotel reviews Review helpfulness Tripadvisor.com With the growing popularity...
