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Keywords: Organization-based self-esteem
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Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (10): 3797–3813.
Published: 20 August 2021
...Ning Sun; Haiyan Song; Hui Li Purpose This paper aims to investigate how different types of idiosyncratic deals (i-deals) in the hospitality industry enhance occupational well-being (OWB) through organization-based self-esteem (OBSE). Design/methodology/approach In 2019, 679 questionnaires...
Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (10): 3379–3399.
Published: 05 August 2021
...Yung-Kuei Huang; Linchi Kwok Purpose This study aims to assess a moderated-mediation model to account for the relationship between customer mistreatment and frontline hotel employees’ customer-focused voice, where their organization-based self-esteem (OBSE) served as a mediator and their felt...
Journal Articles
International Journal of Contemporary Hospitality Management (2016) 28 (8): 1622–1648.
Published: 08 August 2016
...-based self-esteem and employees’ service innovation behavior. Finally, the perceived insider status and organization-based self-esteem had significant positive effects on employees’ service innovation behavior. The results have important practical implications for developing human resource...
