... support Organizational commitment Boundary-spanning behavior Frontline employees The hospitality industry, renowned for its susceptibility to uncertainties (Ghazi et al., 2024) and the imperative to adapt to evolving customer demands (Ji et al., 2022), has been profoundly...

...In-Jo Park; Shenyang Hai Purpose Drawing on affective events theory, the purpose of this study is to examine the mediation effect of positive affect on the association between fit (e.g. person-organization fit and person-job fit) and organizational commitment in the hospitality industry...

... to explore the effect of multiple factors on employee innovative behavior (EIB) and examine the mediating role that thriving at work and organizational commitment play in this relationship, specifically related to the hospitality sector. Primary data was gathered from 612 employees across 100 small...

... engagement and organizational commitment on the relationship between challenge-hindrance appraisals and ICP. Design/methodology/approach Data were collected through an online survey. One hundred and ninety employees who worked at full-time and non-management positions in the USA quick-service restaurants...

...-service hotels in China. Structural equation modeling (SEM) was used to analyze the data. Results presented a positive relationship between AI awareness and job burnout. No significant direct relationship was found between AI awareness and career competencies. Organizational commitment mediated...

... to uncover women’s career advancement (CA) in the hospitality industry, by examining the influence of female employees’ career expectation (CE) and work–family balance (WFB). It also investigated the extent to which organizational commitment (OC) mediates the relationships among women’s CE, WFB and CA...

...Diego Bufquin; Robin DiPietro; Marissa Orlowski; Charles Partlow Purpose This paper aims to examine the effects of restaurant managers’ warmth and competence on employees’ turnover intentions mediated by job satisfaction and organizational commitment. The study aims to enhance existing literature...

... efficacy mediate the impact of error management culture on employee creativity; and third, to test whether manager trust and group efficacy mediate the impact of error management culture on employees’ organizational commitment. Design/methodology/approach Using a survey methodology, 345 front-line...

... is to examine differences of the perceived internal marketing practices (IMP), job satisfaction (JS), organizational commitment (OC) and turnover intention (TI) between full- and part-time employees and to incorporate employment status as a moderator in the restaurant employee turnover model. The target...

... in South Korea. Frequency, reliability, confirmatory factor, correlation and structural equation modeling analyses were used. The results indicate that, overall, ethical value directly influences corporate philanthropy and two aspects of organizational commitment (i.e. continuous...

... and organizational citizenship behavior. Internal marketing Organizational commitment Hotel Organizational citizenship behavior Environmental management strategy Organizational trust Hotel customers are increasingly recognizing the importance of environmental awareness and expect lodging firms...

... and organizational values and why they have positive relationships with employee work attitudes. Second, this paper also seeks to extend the empirical testing of the relationship of WPS to two key work attitudes (i.e. organizational commitment [OC] and intention to quit [ITQ]) to a sample of hospitality supervisors...

...Anoop Patiar; Ying Wang Transformational leadership (TLS) fosters subordinates job satisfaction and organizational commitment (OC), leading to excellent customer service and overall improved performance (Dai et al., 2013). This style of leadership is inspirational with leaders...

...Hyun-Woo Joung; Ben K. Goh; Lynn Huffman; Jingxue Jessica Yuan; James Surles Purpose – The purpose of this study is to investigate the relationships between internal marketing practices, employee job satisfaction, organizational commitment and turnover intention in the foodservice industry...

...Hui Fu; Yaoqi Li; Yanhong Duan Purpose – The purpose of this study is to propose and verify a research model that investigates the mediating role of organizational commitment on the relationship between hotel employee-perceived reputation and organizational citizenship behaviors (OCBs...

... for innovative performance. © Emerald Group Publishing Limited 2014 Organizational commitment Customer satisfaction Employee satisfaction Leader empowering behaviors Psychological empowerment Researchers and practitioners have recognized the importance of employee empowerment...

...You-De Dai; You-Yu Dai; Kuan-Yang Chen; Hui-Chun Wu Purpose – This research examines the relationships among transformational/transactional leadership styles (TFLs/TSLs), organizational justice, trust, organizational commitment, and organizational citizenship behaviors (OCBs) in the context...