... affected by adequate FS practices. To the best of authors’ knowledge, this is the first study to model the FS climate in the hospitality sector and discuss the implications. Training Organizational culture Service climate Risk perception Food handler Food safety culture Recently...

... of human resources management. This study developed an organizational cultural scale to explore the importance of customer delight in the hospitality industry. It expanded academically the current knowledge of organizational culture and customer delight. Customer delight Organizational culture...

... pressure, personality, organizational culture, job stress and intention to quit. Structural equation modeling was used to test the research hypotheses. The results showed that employees who are more neurotic are more likely to experience citizenship pressure. Moreover, citizenship pressure was found...

...Roya Rahimi Roya Rahimi can be contacted at: roya.rahimi@wlv.ac.uk Organizational culture Hotel industry Critical success factors Customer relationship management CRM components People Process and technology Customer relationship management (CRM) is a successful marketing...

... culture on implementing customer relationship management (CRM) in the hotel industry. The correlation analysis demonstrates that organizational culture factors of adaptability, consistency, staff involvement and mission have a positive significant impact on CRM implementations. The multiple...

... for management focus: China Hotels Organizational culture Strategic advantage Management innovation 7 Days Inn This paper discusses the case of a Chinese hotel firm, 7 Days Inn, which pursued innovative management practices to compete in a highly competitive economy hotel market in China...

... were conducted. Multiple regression analyses and analyses of variance were performed to examine the extent to which differences in hotel organizational culture, hotel classification, hotel corporate organization, hotel size and manager age affect the extent to which employees spend time gathering...

... and related to employee job satisfaction, job performance, organisational commitment, and staff turnover intentions. Organizational culture Cognition Performance levels Recent publications in the hospitality industry has generated increasing awareness of the role of employees' basic assumptions...

...Susita Asree; Mohamed Zain; Mohd Rizal Razalli Purpose The purpose of this paper is to investigate the operations strategy of service firms (hotels) in order to determine whether the infrastructural aspects of their operational practices, i.e. leadership competency and organizational culture...

... direct future employee actions and choices, regenerating organizational climate. As a result, employees' perceptions of routines and rewards within the organization have been central in climate research. Organizational culture Hotels Greece Employee behaviour Customer services quality...

...; and work effort will be channelled towards maximising revenues if employees are committed. From an organisational perspective, effective employee performance is the ultimate outcome and purpose of commitment. Basically: © MCB UP Limited 2003 Organizational culture Managers Hotels...

...Michael C.G. Davidson This paper examines organizational climate and organizational culture within a hotel industry framework. An argument is put forward that there is a causal link between good organizational climate and the level of service quality in a hotel. Organizational climate is also...

... labour because individuals are not having to display emotions that they are not feeling, though they may find that they are in a disciplinary dispute with the employer. Human resource management Organizational behaviour Organizational culture Training Interest in work based emotions...

... in the context of change. Two distinct change programmes in two BAA airports, BAA, Glasgow and BAA, Edinburgh, are examined to identify the form and extent of HRM as a catalyst of organisational change. © MCB UP Limited 2002 Human resource management Organizational culture Organizational change...