... affected by adequate FS practices. To the best of authors’ knowledge, this is the first study to model the FS climate in the hospitality sector and discuss the implications. Training Organizational culture Service climate Risk perception Food handler Food safety culture Recently...

... Licensed re-use rights only The purpose of this study is to develop and validate a hospitality cultural scale for measuring the effect of organizational culture on customer delight (OCCD). A literature review and focus group discussion were conducted to generate an initial item pool...

...Hyewon Youn; Jong-Hyeong Kim; Hanqun Song Organizational culture Turnover intention Hotel employees Organizational citizenship behavior Job stress Citizenship pressure This study aims to examine the causes of citizenship pressure and to investigate the relationship between...

...)). Organizational culture Hotel industry Critical success factors Customer relationship management CRM components People Process and technology Customer relationship management (CRM) is a successful marketing strategy, which has been proven to aid in improving business performance, customer...

... and Connolly, 2000). There are different reasons resulting in the failure of CRM, and organizational culture is identified by different researchers as one of the most important factor that enables or disables the achievement of desirable CRM outcomes (Curry and Kkolou, 2004 ; Iriana and Buttle, 2006...

...., 1984) and is embedded into its organizational culture to stimulate creativity and continuous improvement (Irani and Sharp, 1997 ; Martins and Terblanche, 2003 ; Lyons et al., 2007). Many prior studies have demonstrated that innovative firms are also better-performing firms (Lööf and Heshmati...

... were conducted. Multiple regression analyses and analyses of variance were performed to examine the extent to which differences in hotel organizational culture, hotel classification, hotel corporate organization, hotel size and manager age affect the extent to which employees spend time gathering...

... and related to employee job satisfaction, job performance, organisational commitment, and staff turnover intentions. Olga Gjerald can be contacted at: olga.gjerald@uis.no © Emerald Group Publishing Limited 2010 Organizational culture Cognition Performance levels Recent publications...

...Susita Asree; Mohamed Zain; Mohd Rizal Razalli Purpose The purpose of this paper is to investigate the operations strategy of service firms (hotels) in order to determine whether the infrastructural aspects of their operational practices, i.e. leadership competency and organizational culture...

... Limited 2009 Organizational culture Hotels Greece Employee behaviour Customer services quality The most recent approach regarding organizational climate dimensions is the one developed by Patterson et al. (2005) , suggesting the existence of 17 dimensions of climate, grouped...

... to this being a valuable outcome of commitment. It implies: Organizational culture Managers Hotels Employees attitudes job scopes that allow some challenges but do not involve work overload are important to encouraging commitment; and avoiding role conflict, and possibly role ambiguity...

...Michael C.G. Davidson This paper examines organizational climate and organizational culture within a hotel industry framework. An argument is put forward that there is a causal link between good organizational climate and the level of service quality in a hotel. Organizational climate is also...

... current management practices in hospitality organizations and the emotional dissance this can create. © MCB UP Limited 2002 Human resource management Organizational behaviour Organizational culture Training Interest in work based emotions is a recent feature of academic comment...

... in the context of change. Two distinct change programmes in two BAA airports, BAA, Glasgow and BAA, Edinburgh, are examined to identify the form and extent of HRM as a catalyst of organisational change. © MCB UP Limited 2002 Human resource management Organizational culture Organizational change...