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Keywords: Organizational dehumanization
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Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (1): 64–91.
Published: 19 August 2022
...Huy Gip; Priyanko Guchait; Aysin Paşamehmetoğlu; Do The Khoa Purpose The purpose of this study is to examine the mediating effect of psychological well-being between organizational dehumanization and two outcome variables: service recovery performance and service sabotage. This research also...
Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (2): 513–533.
Published: 28 December 2020
...Aisha Sarwar; Lakhi Muhammad Figure 1. Research model The concept of dehumanization is drawn from social psychology (Haslam, 2006 ; Haslam and Loughnan, 2014 ; Leyens et al., 2001). This study conceptualizes organizational dehumanization as the experience of hotel...
