...Aisha Sarwar; Lakhi Muhammad Purpose This paper aims to investigate the impact of injustice, discrimination and incivility on organizational performance in the hotel industry. In addition to this, the study also investigates the mediating effects of discrimination and incivility between...

.... Although the Tracey (2014) paper does have a section on strategic HRM, the current paper is a comprehensive review of the strategic HRM literature, focusing on the relationship between HRM and organizational performance. In addition, the Tracey (2014) paper is all-encompassing, while the current paper...

... (KS behaviors: knowledge collecting (KC) and knowledge donating (KD)) as well as a further superior KS outcome (organizational performance). Design/methodology/approach – The survey was administered in 14 top tier five-star hotels in Seoul, Korea. Employees of the hotels participated...

... performance Food service China Organizational performance Taiwan We can further estimate the projected input slack value Δx_o^k for each input of each DMU_o in equation (2): Equation 2 We analyze the efficiencies and MTR using...

... antecedents on the management practices of the two key stakeholders (the hotel owner and the customer) and to assess the effects of these practices on organizational performance. Design/methodology/approach An empirical survey using questionnaires was conducted on a sample of 228 three‐ to five‐star...

... of their customers through tour operators, creating oligopsony market situations. Greece Crete Hospitality industry Superior hotels Performance measurement Technical efficiency Scale efficiency Slack analysis Hotels Organizational performance Andriotis and Vaughan (2008) survey evidence (Donatos...

... Organizational performance Job commitment Employees turnover Employees behaviour Flight attendants' high‐quality service for airline passengers is considered a key element to achieve competitiveness in the market since they provide customer service representing the airline, which provides a profound...

... of the factors they measured. HR management practices are also recognized as resources that create competitive advantage (Kim and Oh, 2004 ; Wang and Shyu, 2008) and make a direct and economically significant contribution to organizational performance (Wang and Shyu, 2008). Because the hotel industry...

... Emerald Group Publishing Limited 2011 Hotels Organizational performance Hospitality management The location and pricing of a hotel have substantive long‐term consequences for the success of the establishment … Among the most frequently mentioned criteria in a traveler's decision...

..., would lead to a positive effect on the ability of a hotel to be responsive toward their customer needs. Susita Asree can be contacted at: sasree@murraystate.edu © Emerald Group Publishing Limited 2010 Leadership Organizational culture Organizational performance Hospitality services...

... to illustrate how DEA can be used to develop strategic guidelines to improve organizational performance. Findings The study shows that DEA can be used for strategic design and performance management through the analysis of two cases. Additionally, for the sample of 83 hotel companies, there are three main...

...Tamer Bolat; Özgür Yılmaz Purpose The purpose of this study is to investigate empirically the impacts of outsourcing, and to examine the relationship between the outsourcing process and organizational performance in hotels. Design/methodology/approach Data for the study were obtained from 80...

... and systems development, human resource development and quality improvements). © MCB UP Limited 1996 Organizational performance Hospitality industry Improvement Operations management Service quality Strategy The aim of this article is to review emerging themes and sub‐themes...

... 1993 Organizational performance Fast‐food industry Franchising 10 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT 5,3 Toiler's Z-score analysis is used in exploring the effects of franchising on the economic performance of fast-food companies. Performance of Fast-food...

... of Management Review, Vol. 5 No. 1, 1980, pp. 49-64. 8. Ansoff, H.I., Corporate Strategy, McGraw-Hill Book Company, 1965. 9. Dess, G.G. and Davis, P.S., "Porter's (1980) Generic Strategies as Determinants of Strategic Group Membership and Organizational Performance", Academy ofManagement Journal, Vol. 27 No. 3...

...Michael D. Olsen An overview of the trends occurring within the hospitality industry environment and their impact on organisational strategy, structure and performance is presented. © MCB UP Limited 1989 Organizational performance Hotel and catering Forecasting Organizational...