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Keywords: Pandemic severity
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Journal Articles
Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (1): 239–258.
Published: 21 April 2023
... pandemic severity and moderators of the pandemic–cleanliness relationship. Design/methodology/approach Based on TripAdvisor data from 26,519 reviews in 2020 for 2,024 hotels across the USA, this study evaluated the importance of hotel cleanliness using the estimated coefficient of the cleanliness score...
