... This study aims to empirically assess restaurant surfaces’ cleanliness and compare them to customers’ perceptions about the cleanliness of surfaces when dining in a restaurant. Consumers expect restaurants to be clean and free from potential foodborne illness. This is important because restaurant...

... Licensed re-use rights only This paper aims to assess how a hotel geographical location in different parts of Central and Eastern Europe influences the complexity of perception of pro-environmental behavior. To find out, whether hotel location in a specific country influences the complexity...

...Ana Brochado; Paulo Rita; Carlos Gameiro Purpose – The aim of this paper is to contribute to the understanding of backpackers’s evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology...

... the employer-employee relationship is enhanced through CSR engagement. In addition, the paper presents a practical model that will be of interest to both academics and practitioners. Benefits Corporate social responsibility (CSR) Perception Hotel HRM Employer-employee relationship Corporate...

... of tourism (Hall and Mitchell, 2005). Competitiveness Perception Stakeholders Tourism Strategic planning Strategic management Focus groups Culinary tourism Tourism system © Emerald Group Publishing Limited 2015 Let us consider the main aspects related to the three perspectives...

...Bekir Bora Dedeoğlu; Halil Demirer Purpose – Studies in the service quality evaluation literature have generally attempted to determine the service quality perception level of customers by mainly focusing on customers’ quality evaluations. However, the nature and characteristics of differences...

...Yueying Xu Purpose – The study aims to explore the expectations and perceptions of corporate social responsibility (CSR) strategies among Chinese fast-food diners, and to investigate the relationships among CSR strategies, consumer satisfaction and customer loyalty behaviors. Chinese diners...

... safe food‐handling practices and their perceptions on food safety. Specifically, these were the initial questions to which answers were sought, “What roles do managers play in making certain that employees follow safe food‐handling practices?” and “What would make managers more effective in their role...

...Chih‐Chien Chen; Zvi Schwartz Purpose This study aims to explore booking behavior in an online experiment where the time before the date of stay was controlled for and where action and perceptions were recorded. Design/methodology/approach An initial pool of 302 students enrolled in various...

..., the term is restricted to search attributes alone. The emotional or experiential attributes are thought to be associated with QoE, which measures hotel guests' perceptions of the extent to which their socio‐psychological needs have been fulfilled. Brand loyalty is defined as a biased response, expressed...

..., such as earthquakes and fires. Hence, a crisis can be any unexpected event: a fire, a storm, a security breach, a labour strike, or food poisoning. © Emerald Group Publishing Limited 2009 Fire Perception Consumer behaviour Hotel and catering industry Hotels Also, special attention must be paid...

...Faurouk Abdullah; Arthur Ingram; Rita Welsh Purpose This paper aims to explore tacit knowledge and managers’ supervision styles in a sample of Edinburgh's Indian restaurants. Design/methodology/approach The paper reports a qualitative fieldwork of managers’ perceptions of their role...

... This exploratory, qualitative fieldwork outlines course managers', teachers' and disabilities support staff perceptions of dyslexia support. Students' views are noted, not interviewed. The paper describes the views of 12 of a sample of (eight female and four male) staff interviewees. Napier University and Queen...

... perceptions and impressions. Design/methodology/approach Data were collected using a scenario approach along with photographs of the hotel lobby. Structural equation modeling was used to analysis the data to determine which of the atmospheric elements were more influential in the overall impression...

...Arthur Ingram; Stefan Fraenkel Purpose This paper aims to explore managers' perceptions of labour productivity within a sample of de luxe hotels located in Switzerland. Design/methodology/approach The exploratory, qualitative fieldwork outlines managers' perceptions of labour productivity...

...‐item attitude scale was used for 689 students ranging from the first class to the fourth class. Findings The results generally show negative perceptions and attitudes toward the tourism industry, but some positive perceptions and attitudes are also apparent. Positive emotions were usually mentioned...

... in vegetarian items, as well as a growing use of spices, herbs, and hot peppers. Asian foods are getting more popular with cuisines from China, Thailand, and Japan in the lead. Indian cuisine is hot, spicy, flavored with herbs, and offers many vegetarian options. This study examines the perceptions of White...

.... The purpose of this study was to assess customers’ expectations and perceptions of service provided by hotels of Mauritius and to highlight how the service factors were related to customer satisfaction. The hotel managers’ perceptions of tourists’ expectations and the tourists’ actual expectations were also...

...”. This comparison shows quite a difference in opinion as to what is important between potential business guests and accommodation management. New Zealand Hospitality industry Customer satisfaction Management Perception An important percentage of guests staying in hotel or motel accommodation...