... to measuring performance. Focus typically centres on improving and assessing organisational learning, innovation, and risk indicators, and developing performance measurement systems (PMSs), which in-turn may influence firm performance (Homburg et al., 2012). While Magno et al. (2017...

... issues, on the purpose of performance measurement (PM) and on the emerging contexts. The progress on the three topics, namely, ontological and epistemological, purpose and emerging context, is addressed. Based on these three issues, the performance management literature in the H/T industry has...

... small business sector: a critical review ”, Journal of Small Business and Enterprise Development , Vol. 11 No. 1 , pp. 34 - 49 . Bernini , C. and Guizzardi , A. (2015), “ Improving performance measurement and benchmarking in the accommodation sector ”, International Journal...

... based on an extensive review of the literature in both the mainstream and hospitality and tourism fields, addressing the issue of the currently fragmented understanding on E-commerce performance in hospitality and tourism. Tourism Electronic commerce Performance measurement Hospitality industry...

... of their customers through tour operators, creating oligopsony market situations. Greece Crete Hospitality industry Superior hotels Performance measurement Technical efficiency Scale efficiency Slack analysis Hotels Organizational performance Andriotis and Vaughan (2008) survey evidence (Donatos...

...Helen Atkinson; Jackie Brander Brown With the intention of successfully meeting the challenges of an increasingly complex competitive environment, organizations in many industries are rethinking their performance measurement systems. More effective performance measurement features identified...

... a greater understanding of the decision‐making context in which general managers of national and international hotel chains use performance measures (with properties located in Europe). In particular, interest is directed at assessing the match between the “key indicators” used by general managers...

...Paul A. Phillips Performance measurement is an important managerial activity that is of key concern to the hotel general manager. Unfortunately, there has been a paucity of hospitality related research to assess the appropriateness of existing hotel performance measurement systems in use...

...Hadyn Ingram Reviews journal articles and worldwide hospitality and tourism trends research entries relating to three themes: business performance and performance measurement, process and quality improvement and teamworking. Draws on generic and industry‐specific material to identify “best practice...

... Multinationals Performance measurement Success Internationalization has become one of the key preoccupations of the 1990s. New books, articles and courses with “international”in their titles appear everyday, both in mainstream management areas and in the hospitality industry in particular. Managers...

...Jackie Brander Brown; Brenda McDonnell One recently developed performance measurement method which may prove more effective for hotel management is that of the “balanced score‐card” – which aims to give management a“comprehensive but quick” view of their organization′s performance. Investigates...

... and catering Performance measurement Profitability Uncertainty Hotels tend to have a high level of fixed costs owing to the levels of investment required. This should result in above normal profits in good times, as variable costs remaining will form a smaller proportion of additional revenue...

... and performance. © MCB UP Limited 1993 Canteens Catering industry Employees Performance measurement Productivity EMPLOYEE FEEDING - PRODUCTIVITY AND PERFORMANCE 19 How important is the provision of sustenance in the workplace to productivity and performance? Employee Feeding Productivity...

... Cost/benefit analysis Employee attitudes Hospitals Performance measurement Privatization United Kingdom PRIVATIZATION: IMPACT ON NHS ANCILLARY SERVICES 21 L east cost may not always equal true costeffectiveness. Applying business principles to an entity which is not a business. P rivatization...