...Laurie Wu; Lu Lu; Alei Fan; Anni Ding Purpose The purpose of this research is to propose the novel concept of glimmerance to theorize those modest, positive affective experiences that are sparked by light, incidental triggers in hospitality and tourism experiences. Design/methodology/approach...

.../approach Multirater data were collected via surveys from 247 hospitality employees and their direct supervisors and spouses. Data were analyzed using the AMOS and Macro processes in SPSS. Findings The results revealed that employees’ positive affect at work mediates the relationship between perceived...

...In-Jo Park; Shenyang Hai Purpose Drawing on affective events theory, the purpose of this study is to examine the mediation effect of positive affect on the association between fit (e.g. person-organization fit and person-job fit) and organizational commitment in the hospitality industry...

...’ prosocial service behavior directly and indirectly via employees’ positive affect. Contrary to expectations, job autonomy weakened the relationships among customer cooperation, positive affect and employees’ extra-role customer service but did not moderate the impacts of customer cooperation and positive...

... proposed that a customer’s perception of congruity between his or her self-image and a restaurant could be a salient antecedent for eliciting positive affects toward restaurants, which may influences customers’ evaluations of the functional attributes of a restaurant. The relative effects of actual versus...