...Xiaokun Li; Yao Zhang On the one hand, the methods developed for extracting features of Chinese review, the hybrid set of features with several novel predictors and the prediction framework proposed in this study contribute to the methodology. On the other hand, this study is one...

..., hospitality and tourism literature has shown minimal efforts to process and analyze big hospitality data through AI. Thus, this study aims to develop and compare prediction models for review helpfulness using machine learning (ML) algorithms to analyze big restaurant data. Design/methodology/approach...